Privacy

Privacy Policy

1. Introduction To Our Privacy Policy

This privacy policy is by 10-10 digital and its intention is to make it clear to you how we process & collect personal data from your use of our websites & services. We are 10-10 digital and we are the data controllers. When we say “we” or “us” in this privacy policy, we mean 10-10 digital.

We take your personal data and how we manage it very seriously and do everything in our power to protect it. You can reach us at anytime to speak with us at raza@10-10digital.co.uk

2. Global Data Protection Standards:

Data Protection laws vary across the world. Some countries provide better protection than others. Regardless, we do our upmost at all times as a Global Marketing Consultancy to protect your data with the upmost security and adhere to the highest of standards to ensure we do so.

3. What Data Do We Collect About You:

By personal data we mean any form of information that can identify you such as:

Identification Data: Your full name, martial status, title, gender & contact information (e-mail, phone number, company name)

Location – we collect your location data for the prevention of fraud and security of our website, services & products.

Aggregated Data – this is a form of data that does not identify you directly but is data combined from usage of our services such as our website so we can identify if something is working or not. If we ever translate aggregated data to identify any user of our services then it is and will be treated as personal data. Contact Data: this includes data such as e-mail addresses and methods to contact you such as phone number and address.

Marketing – how you have chosen to interact with us such as subscriptions to our newsletters, communications from us such as marketing information or communications from our trusted partners. Purpose – why you are interacting with us, such as a job application, including information stored in your CV, using our online education services, signing up to attend an event, or how you use our websites & services.

4. How We Collect Your Personal Data:

We typically collect personal data from you via our website, landing pages, funnels, surveys or over telephone, video conferencing and e-mail. You may provide data by messaging us via our website.

This includes methods such as:

Social media platforms such as Facebook, networking platforms such as LinkedIn or public record on Companies House (UK register of companies) or other public 3rd party databases. Our subscriptions with 3rd party platforms such as MailChimp, Xero

Cookies on our website (please see more on cookies below) which allow us to see your usage patterns, products of interest & interactions with our ads, funnels & websites.

Analytics – we receive technical data from 3rd party providers such as Google, Facebook etc. We also use this data to help our advertising methods with tactics such as audience profiling provided by 3rd party providers such as Facebook, Google and YouTube or other ‘custom audiences profiling’ on these platforms to help our marketing of our products and services.

5. How Do We Use Your Personal Data

Your personal data we take serious and typically only use it for marketing communication purposes with you such as e-mail. At any time you can contact us at raza@10-10digital.co.uk if you wish to be removed from a mailing list or audience profiling on Facebook as an example.

We tend to otherwise use your persona data for reasons such as:

For the purpose of agreeing the contract between us such as when you sign up to work with us. Fraud prevention ensuring all purchases, transactions & interactions with our business are accurate, clear and transparent.

Marketing audience profiling on 3rd party platforms such as Facebook, YouTube or Google. Marketing communication between you and us such as e-mail, text message, video conferencing & telephone calls. For purposes of setting up a strategy session, consultation or other type of meeting with you to support you and conduct business.

6. How We Process Your Personal Data

You will receive marketing and communication from us if you have subscribed to our e-mail lists or booked a meeting with us, or scheduled a call with one of our team. If at any time you want to opt out you can message us at raza@10-10digital.co.uk

We make it known in this section how we process your data and what our interests are with it such as.

To manage your subscriptions to our website, newsletters, services & products.

To manage our relationship such as asking for reviews, case studies, notify of changes in our business such as privacy policy, disclaimer, cookies and related matters.

To manage and register you as a new customer and set up a contract.

To manage payments, fees, charges & any money owed to us from our work with you or your purchase of our services.

To manage the recovery of debts owed to us or missed payments.

To manage our business more efficiently such as storing our customer data on trusted third party suppliers we use such as Xero.

To manage our business more efficiently such as storing our customer data on trusted third party suppliers we use such as Xero.

To manage our e-mail database & marketing communication lists.

To update custom audiences in our advertising such as re-targeting audiences to serve you ads of products you’ve shown interest in & measure its impact.

To build effective customer audiences on advertising networks to find like minded customers like you.

To measure the performance of our website, products, funnels & advertising so we can optimise for improvement in everything we do and offer to our customers.

To understand how customers interact with us, use our website, services & how we can best improve this at all our customer facing touch points.

Opting out of marketing communications will not apply to use of personal data as we still need this data for purposes of our contract with you or managing you as a customer for our consultancy services.

7. Disclosure Of Your Personal Data

At times we may have to share your personal data with various parties for reasons we explain here:

Our group of companies, including holding companies & subsidiaries as reasonably necessary for the purposes and on the legal basis, set out in this policy.

We may disclose your personal data to our insurers, banks, accountants, or professional advisers as reasonably necessary to manage insurance, risk, or get professional advice.

We may disclose your details to tax authorities, regulators or other authorities if required to do so by law. We may may disclose your personal data to our legal teams if we need to defend ourselves from any litigation brought against us for any such reason.

We may provide your data with IT and system administration services Any third parties at all we deal with we demand the upmost security of your data and that they treat it lawfully, legally & respectfully. We only allow third parties to process your data based specifically on how we have told them to do so.

8. International Transfers Of Your Personal Data

We share your personal data at times with our approved service suppliers some of which are outside of the European Economic Area (EEA). You recognise that not all service suppliers offer the same level of protection outside of the European Economic Area for your data than those within Europe do. We cannot prevent the mis-use of this data by other parties out of our control and cannot be held responsible for their actions.

We do our best to try safeguard and put measures in place with your data to protect as best as we can and limit as much as we can with sharing data with service providers. We do this by:

We will only use globally recognised and trusted service providers with good reputations and history working with its partners data.

We only give the minimum personal data required to our service providers. We only transfer your data to countries that are deemed to provide adequate level of protection by the European Commission.

If at any time we feel your data can’t fall into any of these categories we may ask for direct consent from you to transfer it – we will do everything in our power to not have to do this. If you have any questions please contact raza@10-10digital.co.uk

9. Data Security

Within our business, subsidiaries or holding companies we take your data security at the upmost importance. We restrict access to your data to only employees, partners, contractors who only who need to access to it for the purpose of administering the services we provide to you or contacting you. We have put in place measures to prevent your data from being stolen, lost or wrongly used.

We will notify you where we are legally required to do if any data breach should take please.

10. Retaining and Deleting Personal Data

We only keep your personal data for as long as necessary to complete the reasons why we collected it in the first place. This includes reporting, accountancy, contracts or legal reasons such as tax.

By law we must keep our customers data for at leat six years after they stop being being a customer. This is not only for tax reasons, but for security reasons also. We may also keep and retain your personal data in compliance with laws and regulatory requirements and in order to protect your legal interests.

11. Your Rights

In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights – you can find these here:

Your principal rights under data protection law are:

The right to access;

The right to rectification;

The right to erasure;

The right to restrict processing;

The right to object to processing;

The right to data portability;

The right to complain to a supervisory authority;

and The right to withdraw consent.

If you wish you to exercise on any of these rights please email us at:

raza@10-10digital.co.uk

Please note if you do contact us we will need proof of identity as a security measure. We aim to respond to all enquiries within one month, this at times, may take longer. Either way we will keep you updated.

12. Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.